Our Warranty

Our Warranty

What To Expect Upon Sales Agreement:

Once you have accepted the job scope, a 20% deposit is required for the desired work to be scheduled. Deposits and balances are to be paid by cash or check.

After Sales Agreement:

After your deposit is received your job will be processed and the work will be scheduled in a timely manner. Depending upon the time of year, current workload and weather conditions, you can usually expect a two to six week waiting period. This will allow us ample time to gather material and labor to perform the job to your satisfaction. Your salesperson will inform you at the time of the sale approximately what week your job may start.

Approximately one week prior to the installation of the project your salesperson will be able to pinpoint within a day or two when the crews will begin the work. If you have a particular date in mind, please let us know and we will do everything possible to accommodate your date.

If at any time you have questions, changes, or additions to the work that was agreed upon, please contact your designer/salesperson directly. Please do not ask the crews to do additional work. Our crews are well trained and knowledgeable but are not authorized to sell or do any additional work unless instructed to by the designer/sales person.

Change Orders:

All additional work above and beyond the agreed upon sales contract that was signed by you and your sales representative must be in writing on a fully executed change order.

As the work progresses, please point out any items that have not been completed to your satisfaction. We would rather you inform us and allow us to try to correct the problem while the job is still in progress, rather than you be disappointed or dissatisfied after the job has been completed.

The day the job is completed, your manager or crew leader will contact you to go over the job, explain any care or maintenance needed, and collect the balance due. Upon final payment, a more detailed outline of warranty policies will be sent directly to you from our customer service department.

*Please note: Moscarino Outdoor Creations Inc. warranty policies are noted on the reverse side of contract.

Plant Warranty and Replacements Plant Warranty:

All trees and shrubs come with a warranty provided that during the warranty period they are maintained properly. Proper maintenance includes watering, fertilizing, trimming, controlling weeds, and insect and disease control. (In hot summer months it may only take one day with out water for your plants to die.)

This warranty is for a one year period (provided the area is maintained by an underground irrigation system) during which plants will be replaced only once during that period. There is no warranty of any kind on sod, annuals, perennials, potted plants or plants transplanted or supplied by the homeowner. This warranty goes into effect the date the work is completed.

The warranty does not cover acts of God, fire or causality, flooding or drought restrictions. All warranties are voided for non-payment of services.

Plant Replacements:

After your landscape has been installed if you notice a plant(s) struggling, looking sickly, or dying, we simply ask that you contact your Moscarino Outdoor Creations Inc. representative/salesperson. Once the salesperson has been notified, he/she will visit your site to provide advice as to what special care the plant may need. The salesperson may also make recommendations for replacement. In the event that a plant must be replaced it will be replaced with same plant as originally installed at no additional charge.

We ask that you do not remove any dead plants, as it will help us to determine why the plant(s) died and what variety was originally planted.

Low Voltage Lighting Warranty

A Low Voltage Lighting System installed is warranted for workmanship and parts for a period of one year (no warranty on bulbs).

Please contact our customer service department for any and all lighting warranty inquiries.

Hardscape Product Warranty Paving Stones & Block Walls

1. Interlocking concrete products are made from natural materials. Variations in shade can be expected. Photographic reproductions such as photos in brochures or catalogs may vary in color from the actual product. Final color selection should be made from actual product samples which may only be available at the venders place of business. Care should be taken during the color selection process as no changes can be made once the order has been placed.

2. Efflorescence may occur which is a whitish powder-like deposit common on concrete and masonry products that normally will disappear over time due to weathering. Efflorescence is a natural occurrence for which Moscarino Outdoor Creations Inc. accepts no responsibility or liability.

3. Moscarino Outdoor Creations Inc. warrants all paving stone and block wall workmanship for a full two years under normal use. Any staining or chipping to the product is not covered under any warranty. Also, Moscarino Outdoor Creations Inc. is not responsible for areas of settlement due to occurrences created by foundation movement, utility trench or natural movement of the earth.

If there are any concerns or questions after the job has been completed please contact your salesperson immediately. We hope that your experience with Moscarino Outdoor Creations Inc. will be a pleasant one, and we look forward to serving you again in the future.